Frequently Asked Questions

Can anyone order from Pleasure Envy?

You must be 18 years or older to purchase from Pleasure Envy.


What is your Shipping Policy?

Detailed shipping information here. Tracking numbers are provided.


What is your Return Policy?

Click here for Pleasure Envy’s return policy.


How will purchases appear on my credit card/ debit card statement?

Your purchases will appear on your bank statement as "SP* NOIR VANGUARD".


Is Packaging Discreet?

Yes. Your products will be delivered in a plain brown box for your discretion.


Help! My toy does not work. What should I do?

Make sure you are following the instructions for the toy.  Also, check to see if the toy needs batteries. Batteries may not be included with your toy. You can purchase some here.


How long does shipping take?

Orders are shipped within 24 hours Monday-Friday. Orders placed on Saturday-Sunday may be shipped on Monday. Orders placed on holidays will be shipped on the following business day.